Servicenow Developer Job in Technovert

Tezo: Digital & AI Solutions Provider

Tezo is a next-generation Digital & AI solutions provider with a proven history of creating remarkable outcomes for our customers. We deliver exceptional experiences through cutting-edge analytics, data proficiency, technology, and digital excellence.

Job Title: ServiceNow Developer

Key Responsibilities:

Development and Customization

• Design, develop, and customize ServiceNow applications and modules such as Incident Management, Change Management, Problem Management, and Service Catalog.
• Create custom applications and workflows to meet business requirements.

Integration

• Develop and manage integrations between ServiceNow and other enterprise applications using APIs, web services, and middleware tools.
• Collaborate with cross-functional teams to ensure seamless data flow across platforms.

Configuration Management

• Configure ServiceNow instances according to best practices and organizational needs.
• Manage user roles, permissions, and security settings.

Performance Optimization

• Monitor and optimize system performance, troubleshoot issues, and implement enhancements.
• Conduct code reviews and ensure adherence to coding standards.

Collaboration and Support

• Work closely with ITSM process owners and stakeholders to gather requirements and design effective solutions.
• Provide technical support and guidance to junior developers and team members.

Documentation and Training

• Create and maintain technical documentation, including design specifications, user guides, and process flows.
• Train users and staff on ServiceNow functionalities and best practices.

Continuous Improvement

• Stay updated on ServiceNow releases, features, and industry trends.
• Identify opportunities for process improvements and recommend solutions.

Qualifications:

Education:

• Bachelor s degree in Computer Science, Information Technology, or a related field.

Experience:

• 5+ years of experience in ServiceNow development and administration.

Certifications:

• ServiceNow Certified Application Developer and/or ServiceNow Certified System Administrator (preferred).

Technical Skills:

• Proficiency in JavaScript, HTML, CSS, and AngularJS.
• Strong understanding of ServiceNow modules and ITIL processes.
• Experience with ServiceNow integrations (REST, SOAP).
• Familiarity with Agile development methodologies.

Soft Skills:

• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work collaboratively in a team environment.