Support Analyst Pacs Job in Temenos India Pvt Ltd

Were passionate about helping banks to perform better, so we solely focus on creating banking software. Temenos offers cloud-native, cloud-agnostic, API-first digital banking, core banking, payments, fund management, and wealth management software products, enabling banks to deliver consistent, frictionless customer journeys and achieve market-leading cost/income performance. Our products combine the richest end-to-end packaged country model bank functionality and the most advanced technology, helping our clients go-live faster, giving them the freedom to innovate and deliver personalized experiences.
We are technology first, with 700+ published APIs, we partner with 100+ Fintechs in our marketplace. We have been recognized year after year by Gartner, IBS, and Forrester for our award-winning solutions.
Temenos is the 4th largest European Software company, with over 3000 clients in 150 countries. We are proud of our 7500+ Temenosians working across the globe to make banking better!

ProductAnalysis and Customer Support as the name indicates, provides 24/7 support toclients who use Temenos products. This includes either clients who are in theImplementing stage or clients who are already live on Temenos products. Allsupport requests from these clients are handled by PACS.

Technical SupportEngineer will assist customers with a variety of different questions, concernsand problems in an efficient and timely manner by taking ownership of each casefrom beginning to end. This role will work closely with other members of theCustomer Support team in order to provide swift, efficient and consistentresolutions for customers.

• Understand the working of the specific product application(s) in whichexpertise needs to be built through training programs including on the jobtraining, class room training and training material available on the knowledgecollateral(s).
• Primary responsibility will be to facilitate solution to the ticketslogged. It includes analysis of the ticket logged, updating clients andstakeholders through appropriate channels in every stage of resolution &providing an agreeable solution.
• Understand the details in ticket logged. Validate the completeness ofinformation provided and if required, collect further information from client.Use the collected information to analyze the problem threadbare.
• When identified as a bug, do comprehensive documentation including product analysis of defect ,elaborating the root cause and possible resolution for the defect. Provide additional information that would help Development team to fix and test the problem effectively.
• In case of non-defects, educate client with adequate information & procedures on how to handle the scenario/meet the requirement
• Act as the technical reference point during softwareimplementation/upgrades. Provide guidance and support to client IT teams.
  
• Contribute to Knowledgebase through FAQs and HowTos.
  
• Develop/Enhance Tools that will help in reducing the analysis time and boost customer experience. Best tools has fair chance of getting integrated to Core product
  
• Available to perform onsite analysis of tickets at client places. Typically this would be required during the milestone period of the client like Go Live of implementation, branches, and Upgrade.

• BE/Btech candidate with 2 to 3 yrs exp.
• Deep knowledge in designing and implementing enterprise business intelligence solutions using Microsoft BI technologies SQL Server, SSRS, SSIS & SSAS.
• Experience with other Microsoft languages and technologies, including SharePoint, Visual Studio Team Foundation Server preferred.
• Writing advanced queries in SQL/MDX/DAX.
• Develop Dashboard Reports.
• Experience with Power BI.

Additional skills:

• A strong awareness of banking industry related to Business Intelligenceand data management.
• T24 Knowledge.

• Youwill work at the cutting edge of technology innovation; we challenge the status quo and are transforming banking every day.
  
• Youwill experience in a fast-paced environment, ambitious team; we look forwards and continuously strive to be the best.
  
• Youwill be part of a team that values integrity; we support each other and keep our promises.
  
• Youwill be able to work freely, flexibility and can be your authentic self; we champion diversity.
  
• Youwill be joining a global and diverse family that works together through the good times and bad; we care deeply about each other and our clients.
  
• Youwill experience what we call Temenosity!
  

We value applications from people from all walks of life; if you are excited to be part our the journey and want to make a real impact, we would love to hear from you.