Reservation Associate/ Team Member Job in The Indian Hotels Company Limited

Job Responsibilities

Job Descriptions

Team Member - Reservations

Reports to Revenue Manager

Responsibilities:

Answering an incoming reservation call , the voice should be well modulated pleasant and courteous

When attending the reservation call check what type of reservation it is and have to proceed according to the nature of reservation as well as type of reservation respectively

Check the availability of the room /the type of room / and confirm the reservation

Try to up sell the higher category rooms

Ensure if all the details are filled in the advance reservation form

See that all amendments / cancellations are to be made in the amendments /cancellation forms without any mistakes

When the reservation are made /read in completely the entire message understand and ascertain the request

In return to confirm the reservation use the same method of confirmation

To keep all sales office update on closed out / sold out dates and category of rooms periodically

To ensure to reply to all requests

All block booking reservations are to be directed to the sales executives as it requires a lot of follow up work

In the absence of the sales executive all the details like company name and other details pertaining to the block reservations are to be sent to the sales department

To sort out and attach all correspondence with respective advance reservation forms

To print out arrival list giving appropriate command to the computer

To check all bookings with advance reservation forms and correspondence respectively

To inform follow up with other departments regarding special instructions / facilities

Assist in implementing T.B.E.M processes.

Enabling and adherence of the principles and work practices detailed under HACCP System in the department viz., Food Safety, Hygiene and Cleanliness, Health, Storage etc as applicable to the area of your work place

Any other responsibilities assign to you from time to time

***************