Client Delivery Lead Ad Ops Job in Theorem

Key Responsibilities:

• Achieve established campaign targets with respect to utilization, productivity, and accuracy.
• Facilitate and manage all team training.
• Maintain all necessary up-to-date information/documentation of individual processes.
• Ensure constant improvement initiatives are taken for both internal and external customers
• Guide the TL s, Team, as the case may be, in formulating new processes and systems to ensure continuous improvement.
• Supervise and mentor team members, tracking team performance including team appraisals, periodic review meetings and active feedback sessions.
• Attend Team Leads Meeting and communicate the team s concerns to Associate Manager
• Conduct periodic team meetings to communicate any changes in the team, or any updates from the Management Meetings and to discuss issues and concerns.
• Ensure proper client management and workflow management across all assigned teams.
• Ensure all targets are met in terms of production volumes, accuracy, and TAT.
• Escalate team or customer issues if required.
• Validate the Corrective and Preventive actions(throughRCA process).
• Handle all escalations both from clients and within the operational unit.
• Maintain/Facilitate a healthy client relationship by openly communicating with customers for clarifications on requests, requirements, issues and queries.
• Conduct regular client meetings and check ins including sending updates, auditing reports and discussing campaign progress.

Candidates Skills & Experience:

• 4+ years experience in a it/ITES or Online Digital Marketing Domain team leadership role
• Graduate or post graduate degree
• Excellent verbal and written communication skills
• Background in Ad operations, reporting, search and email domain
• Online marketing domain knowledge.
• Proven track record in managing and executing successful client adtech campaigns.
• Developed analytical and problem solving skills.
• Proven ability to motivate and lead team members to achieve common objectives.
• Ability to learn new technologies & processes and apply these concepts to customer needs.
• Ambitious and motivated to work in a dynamic, results-oriented environment with a focus on delivering excellent levels of service to customers
• Ability to document and showcase presentations and data when required.
• Proven ability to exercise good judgement and assume end-to-end responsibility for projects from beginning to end.

Location: Mysore/Bangalore

Position Type: Full Time

Shift: All

Why Work For Theorem?

• You will have the opportunity to work directly with some of the largest ad coolest brands.
• We are a fun, creative team with a passion for our work.
• Great place to work with phenomenal growth opportunity
• Rapidly growing business and team
• Great benefits and high employer contributions medical, accidental and term Insurance
• Generous time off policies
• Business casual dress code