Operations Manager Job in Thompsons Hr Consulting Llp

Experience: 8 12 years

Responsibilities:

• Responsible for the end-to-end operations delivery for the Operations team
• Acts as an interface between the client team and operations delivery team for any day-to-day issues in operations
• Ensure delivery of KPIs targets including day to day service levels, customer experience, quality measures and compliance measures
• Be part of SLA discussion and ensure adherence to SLAs and improve operational performance
• Identify process improvement areas and take initiatives to improve operational metrics like productivity, quality, TAT, etc
• Should portray good leadership abilities
• Must be able to work and deliver within limited/stipulated time frame
• Create a workforce requirement plan for the engagement when the team is growing and future business is expected
• Manage Performance for the Process leaders, Team leaders and Assistant Managers in the Hierarchy