Customer Support Associate Level 2 Kyc Escalations Associate Job in Tide Platform Limited
Customer Support Associate Level 2 Kyc Escalations Associate
Tide Platform Limited
4+ weeks ago
- Hyderabad, Telangana
- Not Disclosed
- Full-time
Job Summary
- You have excellent communication skills and a positive goal-oriented attitude
- You have C1 level of spoken English
- You are comfortable using industry tools like Kustomer, GSuite, and Jira
- You are confident talking with our customers and walking them through difficult situations
- You are always on the lookout for recurring issues and help create new workflows to solve them
- You have really strong organisational skills
- Spotting and noting patterns is second nature to you, and you re always ready to highlight areas that can be improved in terms of product or member experience
- Experience with KYC is a plus
- You have at least an 1.5 years of experience working in International customer support on inbound or outbound phone line
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