Senior Servicenow Implementation Specialist Job in Tietoevry

Job Title: ServiceNow Implementation Specialist

Location: Pune, India

Company: Tietoevry Tech Services

About Tietoevry Tech Services

At Tietoevry Tech Services, we empower organizations to modernize their IT landscapes, driving efficiency, agility, and innovation to help realize their digital ambitions. Our customers include large Nordic enterprises across various industries, as well as the public sector.

With a clear vision to become the leading technology services provider in the Nordics, we leverage ServiceNow as a strategic platform to support our customers' business transformation. To strengthen our team, we are seeking ServiceNow Implementation Specialists/Developers to play a key role in delivering high-quality solutions in client-facing roles.

Key Responsibilities

• Implement and configure ServiceNow ITSM and HR modules to meet customer requirements.
• Develop and manage integrations using REST APIs and other standard integration platforms.
• Work as a ServiceNow Developer on projects ranging from simple implementations to complex solution deliveries.
• Analyze and resolve production issues related to ServiceNow implementations.
• Manage the end-to-end code migration process across development, testing, and production environments.
• Support end-users by addressing queries and providing guidance related to the implemented ServiceNow solutions.

Required Skills & Experience

• ServiceNow Certified Administrator (mandatory), with preference for candidates holding ITSM Implementation Specialist certification.
• Minimum of 3 years of hands-on experience in ServiceNow development and support.
• Strong technical knowledge of the ServiceNow ITSM module.
• Experience with ServiceNow HR Service Delivery (HRSD) is an added advantage.
• Proven expertise working as a ServiceNow Technical Consultant in customer-facing engagements.
• Ability to analyze existing implementations, identify areas for improvement, and propose innovative solutions.
• Experience collaborating with international teams, especially across Europe and India.
• Strong communication skills, both verbal and written, in English.

Desired Attributes

• Strong interpersonal and customer engagement skills.
• Proactive, self-motivated, and highly organized.
• Collaborative team player, comfortable working in global and multicultural environments.
• Ability to adapt to evolving business and technology needs.

What We Offer

• Meaningful projects with opportunities to work on end-to-end ServiceNow implementations, including ITSM and HR modules, with third-party integrations.
• A collaborative and inclusive culture, inspired by Nordic values transparency, low hierarchy, and mutual respect.
• Comprehensive ServiceNow training and certification programs to support continuous professional development.
• Short and long-term onsite opportunities in Europe, enabling direct collaboration with customers.
• A strong commitment to work-life balance and flexibility.
• A workplace that fosters innovation through diversity, equity, and inclusion.

Diversity & Inclusion Commitment

At Tietoevry, we value and actively promote diversity, equity, and inclusion. We welcome applications from all genders (m/f/d) and encourage individuals from diverse backgrounds to apply. Our belief is that diverse teams inspire creativity, innovation, and foster a strong sense of belonging.