BriefCase
BriefCase

After Sales Service Officer Job in Titan

After Sales Service Officer

Titan 4+ weeks ago
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Job Summary Job Requirements The role is responsible for RGA scheme maturity refund coin billing and dispatching of the coin and track the consignment and to make sure the coin is delivered to the customer in a timely manner. Additionally, handle the store inventory and make sure the store inventory is available for the coin billing process. The key responsibilities are: 1. Commercial: Billing Examine products being billed for damages and price accuracy, coordinate with factory staff for product inquiries and price checks Receive the details from eGHS and process all product billing according to standard procedure, take assistance from Division. Commercial or retail whenever required Scan products, operate scanning equipment, fix scanning issues whenever required 2. Scan products, operate scanning equipment, fix scanning issues whenever required Validate the dispatch address with the courier vendor to identify the non serviceable area Pack the product and dispatch it on time according to standard procedure Follow up with the courier vendor to trace the dispatch status and make sure the consignment is reached to customer as per the standard procedure and on time 3.Commercial: Track delivery status Update the dispatch status in NAP and in eGHS on time Trace the returned consignment s and update the accurate details with consignment return reason Complete processes and maintain applicable paperwork and records 4. Product re-dispatch Communicate with other stores to get the accurate customer address to re-dispatch the product Make sure to update the accurate address in the system Generate the invoice with the updated address Complete processes and maintain applicable paperwork and records Work Experience 0 2 years Graduation in any stream Strong mathematical skills Understanding of basic statistics
Qualification :
Graduation in any stream
Experience Required :

0 to 2 Years

Vacancy :

2 - 4 Hires

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