Cloud Operations Engineer Job in To The New

Responsibilities

? Monitoring, troubleshooting infrastructure components hosted in various cloud environments such as AWS, Microsoft Azure, Google Cloud & on-premise data centres.

? Work closely with the devops team or the development team in identifying and rectifying issues in a timely manner in various environments.

? Respond on reported issues within the agreed SLAs and escalate to appropriate stakeholders based on incident management process.

? Detect and analyze alarms to provide basic to moderate fault isolation and remote troubleshooting, escalating if necessary.

? Build and maintain tools and frameworks that support automation, health-check of applications and patching activities

? Automation of daily tasks using configuration management tools like Ansible, Chef etc. or scripting using Python, Perl, Bash etc.

? Support and troubleshoot high availability, performance, monitoring, backup and restoration of different environments

? Design & build dashboard to provide visibility into health of infrastructure using tools like Grafana, Kibana etc.

? Closely work with client stakeholders to resolve issues and participate in regular cadence calls for business improvement

? Ensure proper recording, documentation and closure

? Rapidly establishing a good working relationship with customers and other professionals

? Participate in client on-boarding journey, supporting the account manager during various aspects of the process.

? Evaluate tools, technologies and processes to improve efficiency and scalability of continuous integration environments

? Self-motivated and help improve team performance by suggesting & leading innovation using new tools & technologies, working with limited supervision.

Must Have

? B.E/B.Tech/MCA, with atleast 1 years experience in managing an infrastructure

? Experience working in 24x7 Support Environments on help desk tickets

? Experience with Linux servers in virtualized environments

? Familiarity with the fundamentals of Linux scripting languages

? AWS Administration experience would be preferable

? Experience on monitoring tools like Nagios

? Experience working on ticketing tools like JIRA, Freshdesk, ServiceNow (Preferred)

? Experience in creating process documents for help desk support

? Effective written and verbal communication skills.

? Willing to work in 24*7 rotational shift job