Customer Success Engineer Job in Torana Inc.

Customer Success Engineer :

• The CSE will be the first line of defence for all issues arising in our Enterprise application.
• To be a successful CSE, you should have an understanding in Databases and Systems.
• The engineer should have excellent troubleshooting skills and should be a team player.

Experience: 1-2 years of experience.

Requirements:

• Troubleshooting and analytical skills.
• Positive attitude and a strong commitment to delivering quality work.
• Good knowledge and understanding of Linux, Windows, Database technologies and current trends.
• Effective communication skills (written and verbal) to properly articulate complicated issues to Engineering Teams and other related parties.

Responsibilities:

• The Customer Success Engineer should prioritize and work on client issues.
• Strong troubleshooting skills with an eye for minute details.
• Take assitance of Engineering and look for causality to identify and eventually fix the problem.
• Offer strong technical support and assistance to troubleshoot one or more issues that may occur.