Associate Customer Success Manager Job in Trantor Software Pvt Ltd

Associate Customer Success Manager

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Job Summary

Here s what you will bring:

  • 2+ years of relevant work experience in customer success, customer service, or customer support in similar roles in a Cybersecurity/SaaS solutions company.
  • An understanding of typical business and security challenges faced by customers and their common cyber security objectives.
  • Team player with the highest level of integrity with a track record of successfully working with cross-functional teams.
  • Ability to multitask, effective time management, and work in a fast-paced environment
  • Proven track record of improving customer experience, building customer loyalty, managing customer escalations, balancing customer needs, and negotiating successful resolutions.
  • Grounded in the tech industry or interested in diving in and learning quickly about Cybersecurity in a self-directed manner.
  • Extremely well organized and attentive to detail with a commitment to following the process.
  • Active listener with a positive attitude for driving customer success.
  • Proficient in the English language. Multiple language familiarity is preferred.

Why work at Trantor

  • We value diverse perspectives and hire to enrich our teams with new ideas and perspectives.
  • Your learning is a top priority. We actively structure teams and projects to maximize individual growth and opportunities.
  • You are encouraged to communicate openly and share opinions irrespective of your role or designation.
  • Good work/life balance We have strong work ethics towards our customers; at the same time, we also value your life outside of work.
  • Many of us have worked together at previous companies, and choose to work together again and again because we respect one another.


As an Associate Customer Success Manager, here s what you can do at Trantor

  • Assist with customer onboarding, satisfaction and advocacy by resolving their customer success requests and issues.
  • Manage customer-centric activities and respond to customer product inquiries, resolving customer requests and concerns and directing them to technical product resources as appropriate
  • Serve as a customer advocate to get their needs and requests addressed on time including original and follow-up requests.
  • Manage performance metrics like CSAT, deployment, consumption, customer request management, and time to resolution
  • Assisting in the customer onboarding process and customer success case management
  • Partner with our customer success Operations team on in-product and email engagement/nurture flows

Drive customer satisfaction and success by consulting their supervisor as needed

Experience Required :

Fresher

Vacancy :

2 - 4 Hires

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