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BriefCase

Custom Success Manager Job in Trantor Software Pvt Ltd

Custom Success Manager

Trantor Software Pvt Ltd 4+ weeks ago
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Job Summary
  • BS/MS in Computer Science, Electrical Engineering, Computer Engineering, or a related technical field.
  • Minimum 5 years of relevant work experience in pre-sales, support, customer success, consulting, or similar roles.
  • Strong consulting and project management skills, with proven results working as a trusted advisor to drive business value for customers, including the ability to interact with client teams at various levels of technical and non-technical depth.
  • Proven track record of managing customer escalations, balancing customer expectations and negotiating successful resolutions.
  • Existing knowledge of, and experience with public cloud platform (IaaS) features, capabilities, and best use.
  • Experience with Cloud Containers (i.e. Kubernetes) and Serverless technology.
  • Experience with security products and/or offerings.
  • Ability to communicate technical details to a non-technical audience.
  • Excellent organizational and time management skills.
  • Self-starter, self-directed and independent thinker.
  • Ability to multi-task and work in a fast-paced environment.
  • Availability to provide after-hours support on a scheduled / non-scheduled basis.
  • Flexibility for travel (30%).
  • Highly beneficial to have public cloud certifications (AWS, Azure, GCP, etc.) prior to joining. It is expected that you will gain public cloud certification within the first 6 months.
Experience Required :

Fresher

Vacancy :

2 - 4 Hires

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