Technical Operations Manager Job in Trantor Software Pvt Ltd

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Description

About Trantor

Founded in 2009, Trantor is a leading software services company headquartered in Menlo Park, California. We deliver innovative technology solutions which enable our clients to achieve their business objectives holistically keeping the big picture in the front and center.

People working at Trantor practice pragmatism in software engineering and focus on customer success. This has led to extremely positive long-term working relationships with our clients and solution partners. They participate in different forums at Trantor to solve complex business and algorithmic problems across business domains. They also actively participate in and nurture the local tech communities.

Why work at Trantor

• We value diverse perspectives and hire to enrich our teams with new ideas and perspectives.
• Your learning is a top priority. We actively structure teams and projects to maximize individual growth and opportunities.
• You are encouraged to communicate openly and share opinions irrespective of your role or designation..
• Good work/life balance - We have strong work ethics towards our customers; at the same time we also value your life outside of work.
• Many of us have worked together at previous companies, and choose to work together again and again because we respect one-another.

As a Tech Ops Manager here's what you bring in Trantor

• Service Desk administration, dashboard setup, and reporting on tools like Jira Service Desk
• Logging and Event Management on tools like Splunk and Loggly
• Knowledge base tools like Jira Service Desk and Confluence
• Presentation and diagramming skills to record service delivery processes
• Experience with Linux administration
• Experience with cloud services like AWS, GCP, or Azure

As a Tech Ops Manager here's what you will do in Trantor

• Service Design

Availability management

Provides advice, assistance and leadership associated with the planning, design and improvement of service and component availability, including the investigation of all breaches of availability targets and service non-availability, with the instigation of remedial activities. Plans arrangements for disaster recovery together with supporting processes and manages the testing of such plans. Identify opportunities for service improvements through automation.

Service level management

Sets strategies for service delivery that support the strategic needs of the client organization. Authorizes allocation of resources for monitoring service delivery arrangements. Provides leadership within the industry on the identification of future trends (for example, technical, market, industrial, socioeconomic, legislative). Develops relationships with customers at the highest level to identify potential areas of mutual commercial interest for future development, maintains an overview of the contribution of service delivery arrangements to organizational success.

• Service Operation

Application support

Drafts and maintains procedures and documentation for 24/7/365 applications support from offshore for customer organizations based in the USA. Manages application enhancements to improve business performance. Advises on application security, licensing, upgrades, backups, and disaster recovery needs. Ensures that all requests for support are dealt with according to set standards and procedures.

Problem management

Ensures that appropriate action is taken to anticipate, investigate and resolve problems in systems and services. Ensures that such problems are fully documented within the relevant reporting system(s). Enables development of problem solutions. Coordinates the implementation of agreed remedies and preventative measures. Analyses patterns and trends.

Incident management

Ensures that incidents are handled according to agreed procedures. Investigates escalated incidents to responsible service owners and seeks resolution. Facilitates recovery, following resolution of incidents. Ensures that resolved incidents are properly documented and closed. Analyses causes of incidents, and informs service owners in order to minimise probability of recurrence, and contribute to service improvement. Analyses metrics and reports on performance of incident management process.

Service Transition

Service acceptance

Owns the transition process, develops the organization's approach and defines the acceptance criteria for service transition. Promotes and monitors project quality outputs to ensure they are fit for purpose and fit for use within operational service.

Actively engages with technical design and project managers to promote awareness and compliance with service transition quality plans and processes. Agrees the service acceptance criteria with project/programm managers.

Additional information:-

We offer you a chance to join a highly motivated unit in a fast-growing and dynamic company, and challenging tasks and opportunities for your future career. Find out more at Follow Trantor on LinkedIn