Manager, Software Engineering ( Remote / Work From Home ) Job in Twilio

Manager, Software Engineering (L4) Remote (India)

Location: Remote

Experience: 10+ years overall, 5+ years in software team leadership

Team: Flex Billing & Backend, Twilio Flex Product

About Twilio

At Twilio, we re shaping the future of communications from anywhere in the world. We empower millions of developers and hundreds of thousands of businesses to create personalized customer experiences through innovative cloud communication solutions. Our remote-first culture promotes connection, diversity, and inclusion ensuring you can grow your career from anywhere.

Role Overview

As an Engineering Manager on the Twilio Flex team, you will lead the Flex Billing & Backend engineers to expand and enhance the product s feature set and overall solution scope. Flex is a customizable contact center platform that enables customers to tailor communication solutions to their unique business needs.

Responsibilities

• Own and deliver outstanding customer experiences with a focus on scalability, reliability, and usability.
• Lead, mentor, and advocate for your team, prioritizing their growth and success.
• Understand and guide the architecture and operational processes behind complex, distributed, always-on cloud systems.
• Promote agile best practices, continuous integration, and test automation across the team.
• Strategically manage broad scopes from ideation through continuous operation of 24x7 production services.
• Communicate technical concepts clearly to diverse stakeholders including product managers, architects, engineers, and support teams.
• Manage multiple workstreams and priorities effectively.

Required Qualifications

• Bachelor s or Master s degree in Computer Science, Engineering, or related technical field.
• 10+ years of professional experience in software development with at least 5 years of proven leadership and people management.
• Strong technical background in:
  • REST APIs
  • Java or GoLang programming
  • Relational databases such as MySQL
  • Containerization technologies (Docker, Kubernetes)
  • Modern automated testing frameworks and CI/CD pipelines
  • SaaS telemetry and observability tools (Datadog, Grafana, Prometheus)
• Demonstrated problem-solving, critical thinking, and communication skills.
• Broad knowledge of development tools and deployment processes.
• Deep understanding of Agile methodologies, continuous integration, and automation-first approaches.
• Experience owning and operating production services end-to-end, from design and development through deployment and monitoring.

Preferred Qualifications

• Experience in contact center or customer engagement platforms.
• Experience delivering billing or financial transaction solutions.

Work Location & Travel

• Fully remote role within India (Karnataka, Tamil Nadu, Telangana, Maharashtra & New Delhi preferred).
• Occasional travel may be required for team meetings or customer engagement events.

What We Offer

Competitive pay, generous time off, parental and wellness leave, healthcare, retirement savings plans, and a supportive remote-first culture that values growth, inclusion, and work-life balance.