Customer Support Job in Twin Engineers Pvt Ltd

Department : SPARES & SERVICE

This Role is Responsible

• Basic Product knowledge to ensure good customer connect and troubleshooting

• Customer Management :
  • 24 X 7 phone availability considering emergencies
  • Preparing & Updating All Customer information with required contact details & analysis (region-wise, product-wise)
  • Obtain & recording periodic customer feedback/s
  • Preparing season s greetings to be sent by HOD
  • Service Module managing in ERP
• Order Management | Customer Creation in ERP
  • Ensuring accurate and in time sending of quotation s
  • Managing and ensuring effective follow-up until to payment receipt
  • Ensure material availability with concerned (IF NEED BE)
• Analyzed Reporting
  • Weekly | Monthly as needed | Product-wise | Customer-wise | Region-wise | Sales nos | Dispatch nos | Avg. delivery time | No. of delayed deliveries | Reason for delayed deliveries

The Preferred candidate

• Proficient in English communication
• Proficient in using MSOffice to maintain various database

will be added advantage

• If has knowledge of Customer Support
• If has work experience with manufacturing / Automation company
• Candidates from PCMC area preferred (NO Transport facility)
• Should be proficient in
  • Automation & Digitization savvy
  • Quick Learner | Continual improvement
  • Creative & innovative thinking approach
  • Analytics approach | MS Office proficient