Cluster Collections Manager Job in Udaan

Role description: Function: Credit Sub Function: Collections Location: Multiple Reports to: Zonal/Senior Cluster Collections Team Composition: 15 to 30 field executives Travel Frequency: 8 to 10 days every month Job Responsibilities Managing the day-to-day field operations for the collections team. Ensuring collection of dues from customers. Responsible for improvement of the credit portfolio in the cluster by improving collections. Building, coaching, and mentoring the team; identifying team goals and evaluating team progress. KRAs of the role Collection targets achieved across due months. Timely completion of operational activities assigned. Timely identification of customer disputes. Ensuring adequate manpower presence on field - hiring against open positions. Regular trainings and performance incentivization of Field Executives Functional Competencies Collection targets achieved across due months. Timely completion of operational activities assigned. Timely identification of customer disputes. Ensuring adequate manpower presence on field - hiring against open positions. Regular trainings and performance incentivization of Field Executives Candidate Profile Must have 5-8 Yrs (Graduate) or 4-6 Yrs (MBA) of demonstrated experience of working in a fast-paced environment. Must have a full-time bachelor s degree or an MBA degree. Prior work experience in BFSI industry preferred. Must have experience in managing large teams of at least 15 20 field executives. Must demonstrate qualities of enthusiasm, ambition and amicability. Must have a basic understanding of MS Office