Client Servicing Executive Job in Ugaoo

At Ugaoo, we re more than just a gardening brand; we are a movement. Rooted in the rich legacy of Namdeo Umaji Agritech, a pioneer with over 135 years of expertise in agriculture and horticulture, we are charting a fresh course for the future of gardening. The global gardening market is projected to grow to $120 billion by 2027, and Ugaoo is at the forefront of this transformation.

We are a young, dynamic company blending time-tested wisdom with modern innovation. Ugaoo offers the perfect platform for individuals eager to make an impact, push boundaries, and grow both personally and professionally.

What s In It for You?

• A Culture of Growth: We are GROWERS Growth-oriented, Resilient, Open-minded, Welcoming, Empathetic, and Responsible. These values guide everything we do and create an environment where your ideas are valued, and your career can flourish.
• Room to Innovate: We encourage ownership and challenge the status quo. We provide a space for new ideas and calculated risks, ensuring continuous learning and growth.
• Performance-Driven Success: In our performance-based environment, hard work is recognized, and your contributions will directly impact both your success and the company s.
• Kinship and Collaboration: At Ugaoo, you re part of a unit. We work together, celebrate together, and support each other. Collaboration is at the heart of everything we do.

About the Role:

We are looking for a proactive and detail-oriented Client Servicing Executive to manage and streamline our garden services and maintenance operations. The ideal candidate will ensure smooth coordination between clients and our team of gardeners, while addressing any on-field challenges. This role requires excellent interpersonal skills, organization, and the ability to perform under pressure.

Key Responsibilities:

• Scheduling and Coordination: Plan weekly gardener visits based on client Annual Maintenance Contracts (AMCs). Communicate visit details to both clients and gardeners a day in advance.
• Field Support: Address concerns or issues faced by gardeners during field operations. Adapt schedules quickly to accommodate last-minute changes.
• Expense Management: Verify and process monthly expenses submitted by gardeners.
• Training and Meetings: Conduct monthly meetings with gardeners, alongside the Manager, to ensure continuous training and development.
• Client and Team Communication: Maintain clear communication with clients regarding visit schedules and updates.

Requirements:

• Bachelor s degree in any field (Agriculture/Horticulture preferred).
• Minimum of 2 years experience in client servicing or customer support.
• Strong interpersonal and communication skills.
• Ability to work in high-pressure environments and possess excellent problem-solving skills.
• Proficiency in handling bulk communication.
• Proactive task management and a team-player attitude.

Who We re Looking For:

We are seeking individuals who are ready to embark on a journey, not just a job. If you're accountable, driven, and eager to grow beyond your current role, you ll thrive here. We are looking for go-getters who aren t afraid to roll up their sleeves, challenge themselves, and make a tangible impact.

Join us, and let s grow together starting with you. Because at Ugaoo, we believe Plants Grow People.

Why Ugaoo?

• Impact: Make a tangible difference within a growing company.
• Collaboration: Work with a supportive, collaborative team.
• Growth: Learn, develop, and grow in a fast-paced, innovative environment.

Ready to grow with us? Apply today!