Customer Relation Officer Job in Ugaoo

Job Description:

• The Customer Relation Officer will work closely with our sales team and client network to provide exceptional customer service.
• Additionally, the Customer Relation Officer will help with a variety of other sales functions including data entry, updating and revising orders, analysing and resolving customer concerns, responding to website requests and setting up new accounts in our system.
• Qualified applicants should display strong communication skills as well as showcase extremely organized and professional habits.
• The candidate must be able to multi task and prioritize independently.
• We are open to different levels of experience, but all candidates should have a strong ability to learn on the job.
• To assist customers with queries related to their order status, available products, dispatch details, payment details, etc. via Emails and deal with multiple customers at the same time.
• Managing of the Returns and Refunds Process.
• To manage Social media (Facebook, twitter) and App queries.
• Coordinating with different courier partners, to get an update on the delivery status etc.
• To manage all daily tasks and duties related to the process with strict compliance to guidelines.
• Help in creating customer surveys, segmentation & getting feedback to improve our processes, products and customer experience.

Key Responsibility Areas:

• Answer phones, emails, and website requests.
• Assist inside/outside sales with internal support.
• Enter, manage, and update customer orders.
• Analyse and resolve customer concerns based on department policies and procedures.
• Provide friendly and knowledgeable service.
• Remain up to date on product styles.
• Troubleshoot orders and shipping complications.
• Provide timely follow-ups with customers regarding their order status
• Submit credit requests.
• Direct support for our online sales.
• Assist with customer data management in accordance with internal ERP and CRM processes.
• Assist in other various projects within the sales team Requirements and Qualifications
• 2+ years of customer service experience in an ecommerce company.
• Professional phone and reception demeanour.
• Energetic with a positive attitude.
• Ability to prioritize and multi-task.
• Strong work ethic with disciplined approach to tasks.
• Ability to learn on the job and adapt to new processes.
• Problem-solving skills with ability to think creatively.
• Excellent and organized working habits.
• Strong computer skills

Job Location:

PUNE, MAHARASHTRA, INDIA