Customer Retention Specialist Job in Ugaoo
Customer Retention Specialist
- Pune, Pune Division, Maharashtra
- Not Disclosed
- Full-time
What s In It for You?
- Culture of Growth: At Ugaoo, we are GROWERS Growth-oriented, Resilient, Open-minded, Welcoming, Empathetic, and Responsible. These values are more than just buzzwords; they guide everything we do, and we provide an environment where your ideas are valued and your career can flourish.
- Room to Innovate: We encourage calculated risks and support ownership. If you're someone who loves to step up and challenge the status quo, you'll thrive here.
- Performance-Driven Success: Your hard work and dedication will be recognized, and your contributions will have a direct impact on the company s success.
- Kinship and Collaboration: At Ugaoo, you re part of a community. We work together, celebrate together, and support each other every step of the way.
About the Opportunity:
We are looking for a Customer Retention Specialist to take the lead in developing and executing strategies to increase customer lifetime value and reduce churn. This role requires someone with a deep understanding of customer behavior, who can use data to identify opportunities to improve retention. The ideal candidate is a creative, data-driven marketer who is digitally-savvy, curious, and eager to learn. You will work closely with cross-functional teams and report to the Co-founder to execute strategic initiatives aimed at improving customer engagement and retention.
Responsibilities:
Retention Strategy Development:
- Develop and execute customer retention strategies aligned with company goals.
- Identify opportunities to improve retention and customer lifetime value through data analysis.
Data Analysis:
- Analyze customer data to identify trends, insights, and actionable opportunities for retention initiatives.
- Build customer segmentation models to target specific segments with relevant campaigns.
Campaign Management:
- Manage retention campaigns across various channels such as email, SMS, app push notifications, etc.
- Implement automation campaigns at various stages of the customer lifecycle.
- Conduct A/B testing to optimize campaign performance and engagement.
Collaboration & Reporting:
- Collaborate with cross-functional teams (design, product, customer service) to ensure retention goals are met.
- Monitor and report on retention metrics to senior management, showcasing the success of initiatives.
Customer Feedback:
- Respond to customer feedback and inquiries regarding retention efforts to ensure satisfaction and engagement.
Requirements:
- Bachelor s degree in Marketing, Business, or a related field.
- 2+ years of experience in customer retention, CRM, or a related field.
- Strong analytical skills with experience working with customer data.
- Excellent communication skills, both written and verbal.
- Familiarity with email marketing platforms, CRM software, and customer data platforms.
- Knowledge of A/B testing methodologies and campaign optimization tactics.
- Ability to work collaboratively across departments and with external vendors.
Who We re Looking For:
We re seeking individuals who are driven, accountable, and ready to embark on a journey. If you're excited to take ownership of your work, challenge yourself, and make a real impact, you ll thrive at Ugaoo. We re looking for go-getters who want to grow beyond their current role and help Ugaoo reach new heights.
At Ugaoo, the sky isn t the limit it s just the beginning. Join us, and let s grow together because we believe Plants Grow People.
Why Ugaoo?
- Impact: Lead retention strategies that directly contribute to company success.
- Growth: A platform for continuous personal and professional growth.
- Collaboration: Work alongside a passionate team that supports and celebrates your success.
Ready to help shape Ugaoo s future? Apply today!
Qualification : Bachelor's degree in marketing, business, or a related field
Your 4 Step Guide to Career Success
