Customer Care Representative Job in Ujjivan Small Finance Bank Ltd
Customer Care Representative
Ujjivan Small Finance Bank Ltd
4+ weeks ago
- Nagda, Ujjain, Madhya Pradesh
- Not Disclosed
- Full-time
Job Summary
Any Graduate with Minimum 1-2 experience is customer service
Responsible for delivering seamless customer experience; make Ujjivan customers feel as privileged customers of Ujjivan and play an active role in improving customer retention rates
Accountable for implementing customers life events management framework at the Branch; ensure adherence to guidelines specified there of
Ensure addressing all customer queries/grievance on time; constantly reduce customer grievances escalated to regional SQ
Attend Branch walk-in customers; understand their requirements and guide them to fulfill their queries/concerns
Understand customers requirements and create opportunities to cross sell relevant products/ services
Implement customers life events management framework at the Branch; ensure adherence to guidelines specified thereof
Engage in creating awareness about appropriate loan utilization/savings to the customers
Responsible for motivating customers to use alternate channels such as ATMs, phome banking, mobile banking and assist/educate customers to use ATMs or dispensing cash .
Maintain current knowledge of company products and services, applicable regulations - KYC/AML norms.
Responsible for delivering seamless customer experience; make Ujjivan customers feel as privileged customers of Ujjivan and play an active role in improving customer retention rates
Accountable for implementing customers life events management framework at the Branch; ensure adherence to guidelines specified there of
Ensure addressing all customer queries/grievance on time; constantly reduce customer grievances escalated to regional SQ
Attend Branch walk-in customers; understand their requirements and guide them to fulfill their queries/concerns
Understand customers requirements and create opportunities to cross sell relevant products/ services
Implement customers life events management framework at the Branch; ensure adherence to guidelines specified thereof
Engage in creating awareness about appropriate loan utilization/savings to the customers
Responsible for motivating customers to use alternate channels such as ATMs, phome banking, mobile banking and assist/educate customers to use ATMs or dispensing cash .
Maintain current knowledge of company products and services, applicable regulations - KYC/AML norms.
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