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Managed Services Enablement Executive Job in Umbrella Infocare

Managed Services Enablement Executive

Umbrella Infocare 2 weeks ago
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Job Summary

Job Title: Managed Services Enablement Executive

Location: Noida, India

Experience: 3 - 5 years

Education: Bachelor s Degree in Computer Science, Engineering, or related field

Role Overview

We are looking for a motivated Enablement Executive to lead onboarding, training, and skill development initiatives for our Cloud Managed Services team. You will play a vital role in ensuring new and existing team members are equipped with the right knowledge, certifications, and skills to excel and grow within the organization.

Key Responsibilities

  • Onboarding and Induction
    • Design and implement induction programs tailored to new joiners' levels.
    • Coordinate and schedule onboarding sessions with relevant team members.
    • Track and maintain onboarding progress for all new hires.
  • Certification Management
    • Maintain up-to-date certification records of the team.
    • Develop and communicate certification plans aligned with team roles and company requirements.
  • Skillset Matrix and Training Needs Analysis
    • Maintain a comprehensive skillset matrix for the Managed Services team.
    • Identify gaps and training needs for individuals and teams.
    • Plan and organize targeted enablement programs and training sessions.
  • Team Enablement and Upskilling
    • Identify candidates for upskilling and advancement.
    • Develop and execute enablement programs for current team members and freshers.
    • Assign mentors and facilitate pre-assessments, training, hands-on experience, weekly reviews, post-assessments, and final evaluations.
  • Ongoing Enablement and Training Programs
    • Organize account-specific training and sessions on SOPs and escalated issues.
    • Facilitate technical discussion forums ("Tech Chats").
    • Coordinate registration and participation tracking for relevant webinars and workshops.
  • Reporting and MIS
    • Prepare and share monthly progress reports on enablement activities at the department level.

    • Skills & Qualifications

    • Excellent spoken and written English communication skills.
    • Proven team handling and coordination capabilities.
    • Strong organizational and planning skills.
    • Good working knowledge of Microsoft Office (Word, Excel, PowerPoint).
    • Ability to work collaboratively with cross-functional teams and stakeholders.

    Education

    • Bachelor s Degree in Computer Science, Engineering, or a related discipline.

    Join us to be a key driver of learning and development within a dynamic cloud services team!


    Qualification :
    Bachelors Degree in Computer Science, Engineering, or a related discipline.
    Experience Required :

    Minimum 3 Years

    Vacancy :

    2 - 4 Hires

    Apply Now
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