Technical Program Manager Job in Uniphore

CAREER EXPERIENCE & COMPETENCIES

• Minimum of 8 years of project management experience working with customers IT and product and engineering teams in a technical Software Product organization
• Technical competency in managing complex technical features across proprietary hardware, audio/visual display, cross-product technical integrations, communications protocols, system performance, scalability and security.
• Strong experience in deploying speech analytics or data engineering-based solutions/products or in contact centre domain.
• Strong background of release management. Working with enterprise class Customer IT for on-prem and cloud implementations alike.
• Pen testing, load testing, strong defect tracking and reporting experience.
• Running governance meetings for the large clients, preparing and presenting to customer IT and business teams.
• Ability to navigate through ambiguity, set direction, and influence cross-functional teams not under direct line of management.
• Detail oriented, with excellent problem-solving skills and a passion to produce top quality deliverables from start to finish.
• Extensive project leadership experience and strong team building abilities in a Software Product organization
• Agile certification such as Certified Scrum Master

MANDATORY SKILLS

• Project Management, Negotiation, Scheduling, Risk Management, Contract Management, Business Finance, Communication Skills, Task Management, Quality Management, English Proficiency
• Have good experience in contact center space or with contact center solutions or Data Engineering/Analytics