Manager - Program Job in Upgrad Education Private Limited

Program Manager, Process Excellence (Outcomes)

Want to join one of the top 25 Indian startups? We made it to two years in a row!

is an online education company co-founded by Ronnie Screwvala. We create cutting-edge online courses for working professionals in Data Sciences and ML, Software Engineering and Management. Some of our most successful programs, intake a few thousand students every year and are growing rapidly. We will be launching multiple new programs in the near future.

In this journey, it has been our constant endeavour to bring about a positive impact in the career of our learners. This is done through creating a personalised learning experience for each learner through the effective use of levers like - group coaching, 1:1 industry mentorship, career coaching etc.

You have an opportunity to lead and run such initiatives as a Program Manager in the Outcomes Team.

Role Summary

You have an opportunity to lead and run such programs as a Program Manager in the Content Team. As a Program Manager, you will lead the team creating content of these programs.

Roles & Responsibilities

• Design and Build SOPs and Processes for various initiatives to ensure outcomes for the learners
• Own every process, understand the gap between the target and the output, undertake root cause analysis
• Convert the gap into strategies and action by working with cross-functional teams and drive the changes required
• Work with other Learning Experience team such as Content, Delivery, Student Success, Careers & Corporate Partnerships to drive over action plans

Skills Required

• Education (Bachelors/Masters) from Tier-I engineering/MBA colleges
• 2-5 years of total work experience in consultancy firms / product companies / fast growing startups / edtech companies etc.
• Experience in process excellence, process improvement and RCA
• Ability to translate gaps into execution plans and take them to completion
• Ability to connect with people across teams & levels
• (Optional, good to have)A high-level understanding of emerging technologies