Executive - Customer Relations Job in Vakilsearch

Job Summary:

The key responsibilities are to build and preserve trusting relationships with customers and find ways to outperform the competition and maintain the company s positive image.

Job Description

• Responsibilities and Accountabilities:
• Understand customer needs and develop plans to address them.
• Resolve customer complaints quickly and effectively.
• Forward upselling and cross-selling opportunities to the sales team.
• Promote high-quality sales, supply and customer service processes.
• Aim to preserve customers and renew contracts.
• Approach potential customers to establish relationships.

• Tools & Resources required:

Desktop

Mobile

Job Specifications

• Qualification(s):

Any graduation

• Experience
• Nature of Experience: Experience in customer service.
• Length of Experience: 1-2 years experience.

• Skill Set & Personality Traits required:
• Excellent communication skills in Hindi and English.
• Knowledge of customer relationship management (CRM) practices.
• Problem-solving attitude.
• Excellent communication skills.
• Aptitude for fostering positive relationships.
• Teamwork and managerial skills.
• Customer-oriented mindset.

• Location: Chennai

• Age Group: 20 24 years.

• Additional information:

Preference to those passionate in customer service.