Customer Care Executive Job in Vamedia Box Pvt. Ltd.

Required Knowledge, Skills and Abilities:

• Freshers & Experience candidate both can apply in customer service.
• We want a Candidate who have a good command in English. (excellent communication in English)
• Basic knowledge of Excel.
• Flexible to work in challenging work environment.
• Result Oriented
• Must be comfortable with night shift
• Must be comfortable for Calling.
• Handling enquiries coordinating/following up accordingly.
• Good knowledge of MS-office & basic internet.

Major Duties and Responsibilities:

• Lead Handling Handle Telephonic Inquiries Must have Good Communication Skills.
• Generating sales leads that develop into new customers.
• Identifying and assessing customers needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Job Description

We are hiring for US voice process (International):
1)- Working hours: 9 PM-6 AM
2)- Job Shift: Night Shift
3)- Gender Preference: Male
Resolve customer queries that a high standard of customer service is maintained.
Handling Inbound & Outbound calls Making follow-up calls and fixing appointments Handling the customer queries.