Hr Service Agent Tier 1 Job in Vanderlande Careers
Hr Service Agent Tier 1
- Pune, Pune Division, Maharashtra
- Not Disclosed
- Full-time
Job Description Drive a seamless and coherent employee experience, while safeguarding required efficiency Provide query resolution services to all employees on policies, processes, and systems and escalate to specialists as and when required Provide cross-functional support to other People Services domain Responsible for HR inputs for payroll for APAC along with legal compliance and its application. Responsible for Admin and IT team support for APAC employees Documenting inquiries through ticketing and case management solution Meets defined SLA metrics for providing accurate, consistent, and timely services Perform back-office process execution, high volume transactions and align with Global Shared Services where required (if in scope, dependent on role Hire-to-Retire team) Accountable for completing relevant research to support query resolution Responsible for executing processes in line with policies and standard operating procedures Provide guidance to employees and managers on self-service transactions, HR portal navigation, and policy interpretation to facilitate self-support Leverage data insights to continuously monitor the effectiveness of service delivery and to elevate the employee experience Supports ad hoc projects and activities related to People Services Responsible for collaborating with People Services leads to understand and implement processes, focusing on employee experience and continuous improvement of employee life events Responsible for identifying service issues, proactively proposing improvements and leading or supporting the implementation of changes Be part of (one or more) Capability Expert Communities to bring in the People Services perspective in the overall maintenance and improvement of HR Capabilities Be part of the Local Improvement Committee to drive (local) improvements in service delivery in close collaboration with the HRBP(s) Key Competencies Customer Centric Optimizes work processes Ensures accountability Drives engagement Drives Results Nimble Learning Collaborates Instils trust Effective communication Other Basic HR Policy & Administration knowledge Passionate about service delivery, a great service mindset Knowledge of fundamental HR practices including employee data, talent, learning, performance, recruitment and compensation
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