BPO Team Leader Job in Vanshika Financial Solution

BPO Team Leader jobs in perungudi

• To manage a Team of Customer Care Executives
• To monitor the Queue and ensure Service Level is maintained
• Up to date knowledge on the assign project/product
• Oversee day-to-day teams' operation and performance
• Do regular performance evaluation
• Monitor team performance and report on metrics
• Listen to team members feedback and resolve any issues or conflicts
• Arrange daily huddle meeting to delegate tasks and project deadlines
• Manage daily attendance/shrinkage
• Motivate team members

Skills Required:

• Excellent command on English and Hindi language both verbal and written
• Decision Making
• Able to work under pressure
• Experience:1year-2year
• location: perungudi, chennai-96
• salary: 15k-20k