BriefCase
BriefCase

Customer Quality Lead- Electrical Division | Chakan - Pune Job in Varroc Lighting Systems

Customer Quality Lead- Electrical Division | Chakan - Pune

Varroc Lighting Systems 4+ weeks ago
Apply Now
Job Summary
  • Customer Complaint Management
  • Lead all Customer Quality associated communication to their respective customers on Customer Complaints.
  • Review CAPA with Plant QA to ensure Quality of CAPA before submitting to Customers.
  • Ensure Customer complaint actions are executed by Plant team on timely basis without any impact to Customer commitments.
  • Visit Customers for Quality issues reported and ensure timely actions are communicated and reviewed with Customers on Customer Complaints.
  • Monitor the Customer Complaint Debit, Customer wise maintained by Plant QA along with CFT before it is published to Management.
  • Conduct monthly meeting with Plant teams to review Customer Complaint performance status in line with Customer and Management expectations.
  • Conduct sustenance Audit at Plants regularly to verify the actions taken against customer complaint.
  • Support Plant QA in resolution of Dispute case with customers to avoid PPM impact.
  • Ensure Horizontal Deployment of Actions for similar products in the Plant.
  • Warranty Analysis and Management
  • Ensure warranty signoffs are adhered as per schedule agreed with respective customers.
  • Conduct monthly warranty meetings with Plant CFT to ensure detail analysis are conducted and actions are derived using appropriate Quality tools.
  • Ensure Warranty actions are executed by Plant team on timely basis without any impact to Customer commitments.
  • Ensure Capex is planned for the warranty test jigs placed at Customer end and monitor the maintenance / Upgradation as and when needed.
  • Coordinate with Plant team for the line trials on the action taken from the Warranty analysis.
  • Understand all sections and components of OEMs warranty clauses and ensure warranty signoff are taken places inline to the agreed Warranty agreements.
  • Lead all Customer QA associated communication to Customers and Plants on Warranty issues.
  • Coordinate with Customer Quality Engineer to prepare detailed report/presentation on Warranty issues in BU / Customer specific formats and review with Customer Quality Head before communicating to customers.
  • Monitor warranty debits customer-wise prepared by Customer Quality Engineer and align with Corporate and BU finance on the bookings every month.
  • Monitoring and resolution of Warranty Dispute case with Customers to avoid Warranty debit impact to company.
  • Conduct sustenance Audit at Plants monthly to verify the actions taken against Warranty issues are effective and sustained.
  • Ensure Horizontal Deployment of Actions for similar products in the Plant.
  • Meeting with Customer for Customer Complaint and Warranty issues
  • Plan and execute Customer visits pro-actively as well as regularly to ensure Customers are timely informed on the performance
  • Participate as an expert for all issues related to customers experience with Varroc s product quality. Attend all customer meetings by providing input on specific items raised and ensure complete customer satisfaction.
  • Team development
  • Carry out performance appraisals, assess capability, and training needs of team
  • Constantly guide, coach, mentor and motivate teams for achieving department objectives.
  • Train and coach plant-based customer quality Engineers and Customer Representative Engineers
Experience Required :

7 to 10 Years

Vacancy :

2 - 4 Hires

Apply Now
Similar Jobs for you