Salesforce Crm Job in Vbeyond Corporation

Exposure to AI and analytics both native to SF and outside - would also be required to be effective.

Main responsibilities

Work with senior Inside Sales & Customer Operations leadership to

• Understand the processes followed; scope of delivery; tech stack
• Assess and identify key pain points and opportunities for improvement in CX, productivity, process simplification, cost reduction, and business outcomes
• Come up with a thought through and clear report on suggestions and recommendations of what can be done in SF to help address
• Educate operators on under-utilized existing SF functionalities that may be under leveraged
• Convince and sell stakeholders on the benefits, and drive adoption
• Have conversations with client IT and business on the rationale behind the recommendations, and unblock as required to support implementation
• Be detail oriented and have sufficient drive to get to the desired outcome
• Be flexible and be able to ideate on alternate approaches to meet the program objectives and be ready with Plan B to ensure continuous progress
• React at short notice to urgent requirements and be able to navigate and stretch to be able to unblock and solve to get to an outcome

Key Attributes

• Deep skills in SF CRM and associated product stack; expert certification
• Experience in tech consulting/ delivery roles that are client facing in the business analysis, business blue print, value realization phases specific to SF
• Exposure to contact centre tech stack and a good understanding of how SF and the other tech components (voice, AI etc) come together to deliver a service
• Excellent verbal and written communication skills.
• Strong presentation and persuasion skills.
• Knowledge of IT development processes and devops
• Knowledge of customer contact and operations process
• Demonstrated ability to effectively establish and maintain working relationships with all levels of the organization.
• Demonstrated analysis and innovative problem solving skills
• Experience working in matrix, multi-functional teams
• Demonstrated ability to course correct, react fast and get to outcomes

Education

• Bachelors Degree in Management, Computer Science, Mathematics, Physical Sciences, Engineering, Information Technology, or related field

Regards

Aamina Bano

[email protected]