Customer Success Specialist Job in Veralto Global

Customer Success Specialist

Location: Bangalore (Hybrid Model)

Are you

• Interested in working for an international and diverse organization?
• Looking to develop your career in a global leader in packaging and printing solutions?
• Seeking a friendly and supportive team environment?

If yes, Esko, a Veralto company, could be your next career move!

About Esko

Esko is a global provider of integrated software and hardware solutions that accelerate the go-to-market process for packaged goods. Our innovative tools empower brand owners, retailers, pre-media & trade shops, manufacturers, and converters to digitize, connect, automate, and accelerate packaging design and printing workflows.

At Esko, you ll work in a flexible, family-friendly environment that values both people and the planet. We actively embrace diversity and encourage candidates from all backgrounds to apply, because we believe that passion and experience drive innovation and excellence.

About the Role

Title: Customer Success Specialist

Location: Bangalore (Hybrid Model)

As a Customer Success Specialist, you will play a critical role in building trusted partnerships with clients, aligning with their organizational goals, and driving measurable impact by shaping client success strategies. You ll work closely with internal teams to deliver value-driven solutions, ensuring faster adoption and measurable outcomes for our clients.

Key Responsibilities

• Efficiently handle and resolve customer support tickets, prioritize escalations, and maintain accurate documentation.
• Serve as the primary contact for assigned customers, building strong relationships and ensuring seamless communication between teams.
• Prepare and present reports on ticket resolution times, customer satisfaction, and issue trends to drive continuous improvement.
• Proactively identify risks, collaborate with internal teams, and implement solutions to manage critical incidents effectively.
• Work closely with Customer Success Managers (CSMs) and Account Managers to streamline operations, especially for high-value customers.

Qualifications & Requirements

• Bachelor s or Master s degree (MBA preferred).
• Minimum 4-5 years of experience in stakeholder management, escalation handling, support, and operations, ideally within IT-SaaS platforms.
• Experience working with Enterprise, Mid-Market, and SMB customers in US/Europe markets.
• Exposure to the FMCG or packaging industry is a plus.
• Exceptional communication and presentation skills.
• Strong customer-first mindset with excellent attention to detail.
• Willingness to travel up to 10% as needed.

Why Join Esko?

• Be part of a global leader driving innovation in the packaging and printing industry.
• Work with cutting-edge technologies that shape the future of packaging design and production.
• Thrive in a collaborative, diverse, and inclusive environment where your ideas and contributions matter.
• Enjoy a flexible hybrid work model in Bangalore, balancing work and life.

About Veralto

Esko is part of Veralto (NYSE: VLTO), a $5 billion global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. As part of Veralto s global network of 16,000 associates, you ll have the opportunity to build your skills, grow your career, and contribute to safeguarding the world s most vital resources.

Ready to apply and shape your career at Esko? Join us and discover what s within you.