Devops - 2 / Infrastructure / Operations Job in Verloop

ABOUT VERLOOP:

We are the world's leading customer support automation platform. We help B2C businesses automate their conversations with customers and make them highly personalized. This enables them to run an automated 24 7 customer engagement platform. Businesses use Verloop as an end-to-end chat platform to automate customer support, generate more leads, qualify leads, push relevant offers, and more. Verloop s conversation chatbot is trained with our home-grown natural language processing and understanding layers that are built using advanced language models.

Verloop processes 60 M+ messages/day and achieves 94.56% accuracy, 92% support queries resolved, 100+ million unique users reached. To know more visit: https://www.verloop.io

OUR VALUES:
At Verloop.io, we believe that the internet was the single largest revolution for global communication. It s how you can talk to your friends and family across the globe in seconds, and how we re talking to you right now. But even as technology was built to make it quicker and easier for people to talk to each other, businesses didn t buy in using old tools and older ideas. Verloop.io aims to achieve a single mission to help enterprise businesses help their customers better. From creating easier outreach to building more meaningful relationships, our technology-first focus empowers businesses to get the most out of every interaction.

In chasing this goal, we hold four key values close to our hearts: Passion, Commitment, Leadership, Customer Fixation.

DESCRIPTION:

We arelooking for an enthusiastic and self-driven individual who is passionate to work at a fast-growing start-up and can handle chaotic situations at times. We are in the business of building high-impact products to make customers' lives easier.

This is a great opportunity to join a team of superstars where your passion and desire to succeed will be rewarded with significant career transformation. The ideal candidate will have a zeal to learn and an unending thirst to look for the next big challenge.

If you enjoy finding solutions to complex customer engagement problems, can coordinate between our customers and the internal product team, and are willing to challenge the current status quo of chat, we are looking for you.

As a part of the DevOps team, you will help ensure that our systems are always running fine for our customers and end-users.

SKILLS & EXPERIENCE:

• 3-5 years of experience in DevOps or SRE roles

• Experience with both GCP or Azure cloud platforms.

• Experience managing a large-scale Microservices based system on the Kubernetes platform.

• Experience working with messaging infrastructures - Kafka, SQS / SNS, etc.

• Strong Linux, OS, network, scripting(python/bash), and Troubleshooting skills

• Experience with GitHub, Jenkins, deployment pipelines, and release management

• Strong hands-on monitoring complete infrastructure with systems like Grafana, Prometheus, and ELK

JOB RESPONSIBILITIES:

• Work towards automating systems and services as they are built and deployed.

• Constantly monitor systems for health and take corrective action as required.

• Help with scaling and growing systems as demands require.

• Manage infrastructure, tools across multiple clouds.

• Work with engineering to help identify and resolve problems in systems.

• Available for on-call during emergencies to handle and resolve problems in a quick and efficient manner.