Billing And Collections Manager Job in Viasat
Billing And Collections Manager
Viasat
4+ weeks ago
- Chennai, Tamil Nadu
- Not Disclosed
- Full-time
Job Summary
Day-to-day operational responsibilities include:- Bill cycle validation and releasing of invoices.- Execution of manual processes such as reporting for fulfillment network, billing activation, non-pay suspends, application of Early Termination Fees, etc.- Business escalation point for platform production issues and resolution, inclusive of vendor interaction
Requirements:- Bachelors and/or master s degree or equivalent experience.- 5 + years of experience in financial systems, accounting, or IT- Industry experience in Telco billing, payment, credit, and collection systems- Experience with analyzing and reporting data to identify issues, trends, or exceptions to drive improvement of results and find solutions.- Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems.- Ability to lead multiple vendor relationships across multiple functional groups.- Experience using Alteryx and Tableau or ability to write basic SQL code to support ad hoc requests.- Intermediate to Expert MS Excel skills (Pivot tables, VLOOKUP, and related functions)- Excellent verbal and written communication skills.- Ability to work comfortably within tight timelines.- Ability to travel up to 25% including both international and domestic.
Preferences:- Exposure to SOX and/or PCI compliant systems- Direct experience working with the following systems/vendors: Salesforce, Net Cracker, JIRA/Confluence, ReadyAPI, Workfront, Equifax, GIACT Systems, Adyen, First Data, Paymentech- Large volume retail communications billing process experience (100,000+ per month)
We offer:- A competitive compensation package which includes benefits- A multifaceted work environment with smart colleagues- A high degree of autonomy, flexibility, and trust- Opportunity for career growth
To learn more about this site and other office locations, please click !
Job description
Key Responsibilities:Collections Activities:- Directs and controls billing and collections activities in accordance with company policy.- Provides direction or directly resolves customer credit or collection issues.- Handles collection issues, communicating with customers in a timely, effective manner to expedite the billing and collection of accounts receivable.- Lead overall customer portfolio risk, held orders ensuring orders are within established credit lines.- Perform collection activities, including follow-up enquires, agreements on past due accounts, engaging commercial team on complex collection matters.- Supervises reports to ensure accounts are pursued for collection in an accurate and timely fashion.- Define and facilitate the reporting of performance metrics for the function.- Maintain relationships within the Operations team including Customer Care, IT Operations and SalesDay-to-day operational responsibilities include:- Bill cycle validation and releasing of invoices.- Execution of manual processes such as reporting for fulfillment network, billing activation, non-pay suspends, application of Early Termination Fees, etc.- Business escalation point for platform production issues and resolution, inclusive of vendor interaction
Requirements:- Bachelors and/or master s degree or equivalent experience.- 5 + years of experience in financial systems, accounting, or IT- Industry experience in Telco billing, payment, credit, and collection systems- Experience with analyzing and reporting data to identify issues, trends, or exceptions to drive improvement of results and find solutions.- Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems.- Ability to lead multiple vendor relationships across multiple functional groups.- Experience using Alteryx and Tableau or ability to write basic SQL code to support ad hoc requests.- Intermediate to Expert MS Excel skills (Pivot tables, VLOOKUP, and related functions)- Excellent verbal and written communication skills.- Ability to work comfortably within tight timelines.- Ability to travel up to 25% including both international and domestic.
Preferences:- Exposure to SOX and/or PCI compliant systems- Direct experience working with the following systems/vendors: Salesforce, Net Cracker, JIRA/Confluence, ReadyAPI, Workfront, Equifax, GIACT Systems, Adyen, First Data, Paymentech- Large volume retail communications billing process experience (100,000+ per month)
We offer:- A competitive compensation package which includes benefits- A multifaceted work environment with smart colleagues- A high degree of autonomy, flexibility, and trust- Opportunity for career growth
To learn more about this site and other office locations, please click !
Additional Requirements and information
Minimum education:
BA/BS or equivalent experienceYears of experience:
5-8 yearsTravel:
Up to 25%Citizenship:
Indian Citizenship requiredClearance:
NoneWorker Classification:
Employee
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