Head Of Customer Support Job in Viscus Infotech Ltd

What you ll be doing

• Build a strong customer relationship management strategy to ensure customer satisfaction
• Manage and monitor daily orders assignments through customer service team
• Coordinate activities with all other functions of the department a
• Establishing and monitor service KPIs
• Monitoring and analyzing results
• Implementing changes accordingly
• Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews
• Implements production, productivity, quality, and customer-service standards
• Identifies customer service trends and determines system improvements
• Improves customer service quality results by studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results
• Maximizes customer operational performance by providing help desk resources and technical advice

Skills you Have

• Bachelor's degree or equivalent work experience
• 4+ years of related industry
• Always customer centric
• Extremely patient
• Experience in using use of Customer Support tools, procedures, processes, and metrics
• Excellent customer relationship and communication skills
• Ability to professionally manage and triage customer support incidents and escalations
• Good time-management skills
• Ability to multi-task
• Critical-thinker and problem-solver
• Team player

• Location: Indore
• Exeprience: 4-8 Years
• Apply Now ->