Team Leader Job in Vision Unlimited
Job Summary
This would include, however, not limited up to:
Tasks Creations
Transaction Processing
Document Capture
Outbound voice process to set up Check By Phone, Web Payments with creditors (Voice Profiles only).
An ideal candidate shall be learning-focused, intellectually curious, results-oriented, high-energy professional who is a structured thinker, comfortable in building trust- based relationships with clients and across the company
Responsibilities
Be a Subject Matter Expert and provide mentoring to all team members on issues needed.
Be able to manage the team members directly for any coaching or supervision needs.
Identify areas needing further intervention of the Process Manager.
Work with Counterparts for facilitation of Process related issues.
Be able to have On-Point communication with creditors to set up Payments in a proficient manner
Relay all information needed & as provided for successful setup of payments
Address customers in a professional and respectful manner
Take ownership of issues in order to follow-up on outstanding requests and escalate issues when necessary
Maintain up-to-date knowledge on business areas
Maintain broad knowledge about company s products and services
Has at least 1 year of experience of handlinmg a team of at least 5-6 Direct Reports.
Proficient with Reporting Skills and has confidence with Google, MS Office Suite Apps.
Ability to interact with Client-Level Counterparts for effective resolution of process related issues.
**Should have scored 60% & above throughout academics
Good Communication Skills (English USA)
Sensitization in American Culture
Open to work in Night Shift
Proficiency in Typing (35 wpm)
Roles and Responsibilities
As a Team Leader Subscriber Services, the incumbent shall be responsible for delivery of a team providing administrative services that our Subscribers would require CFT Resources at IDC to help them with.This would include, however, not limited up to:
Tasks Creations
Transaction Processing
Document Capture
Outbound voice process to set up Check By Phone, Web Payments with creditors (Voice Profiles only).
An ideal candidate shall be learning-focused, intellectually curious, results-oriented, high-energy professional who is a structured thinker, comfortable in building trust- based relationships with clients and across the company
Responsibilities
Be a Subject Matter Expert and provide mentoring to all team members on issues needed.
Be able to manage the team members directly for any coaching or supervision needs.
Identify areas needing further intervention of the Process Manager.
Work with Counterparts for facilitation of Process related issues.
Be able to have On-Point communication with creditors to set up Payments in a proficient manner
Relay all information needed & as provided for successful setup of payments
Address customers in a professional and respectful manner
Take ownership of issues in order to follow-up on outstanding requests and escalate issues when necessary
Maintain up-to-date knowledge on business areas
Maintain broad knowledge about company s products and services
Desired Candidate Profile
MBA/PG/Graduate with at least 7 years of experience in the Voice services for a business in the Finacial Services or Banking Industry.Has at least 1 year of experience of handlinmg a team of at least 5-6 Direct Reports.
Proficient with Reporting Skills and has confidence with Google, MS Office Suite Apps.
Ability to interact with Client-Level Counterparts for effective resolution of process related issues.
**Should have scored 60% & above throughout academics
Good Communication Skills (English USA)
Sensitization in American Culture
Open to work in Night Shift
Proficiency in Typing (35 wpm)
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