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BriefCase

Product Support Engineer - Horizon Saas Job in Vmware

Product Support Engineer - Horizon Saas

Vmware 4+ weeks ago
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Job Summary

Job Description

As a VMware Technical Support Engineer within our Horizon Cloud Global Services team, you will enable our customers to deliver a consistent and efficient desktop experience to end-users leveraging our industry leading DaaS Platform. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem solving skills; and be someone who embraces challenges.


Essential Functions:

  • Respond to customer inquiries via email and telephone
  • Own and drive the Customer Experience throughout the Service Request lifecycle
  • Resolve all technical issues through diligent research, reproduction and troubleshooting
  • Work directly with staff in operations, quality assurance, engineering and product management to resolve issues and develop product enhancements
  • Provide technical expertise for both database, server and network configurations
  • Maintain current knowledge of multiple areas of VMware Solutions and the EUC platform
  • Participate in presentations and technical escalations with customer and partner stakeholders
  • Ability to obtain related technical certifications, as necessary

Engineers are required to have:

  • Experience / Exposure to VDI technologies is mandatory.
  • Deep understanding of Windows desktop and server operating systems
  • Understanding of Advanced Network Architecture (e.g. Active Directory, DHCP, Load Balancer, Firewall, Reverse Proxies, VPN, Domain Controller and DNS configurations)
  • Highly developed network troubleshooting skills using diagnostic testing software
  • In-depth understanding of modern IT production data center and internet hosting operations including Compute, Storage and Networking
  • Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment
  • Understanding of Identity Management technologies
  • Experience in management of mission critical applications
  • Logical and proven approach to problem solving
  • Experience managing multiple customer engagements simultaneously
  • Ability to be a strong team player, individual contributor and mentor
  • Self-motivated and able to work under pressure to deliver high quality client solutions
  • Candidate should possess strong documentation and communication skills
  • Strong interpersonal skills working with various cross-functional departments

Experience Required :

Fresher

Vacancy :

2 - 4 Hires

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