Senior Manager, Order Management Job in Vmware

Job Description

Senior Manager, Order Management

About Us

Digital business requires a digital foundation. VMware compute, cloud, mobility, networking and security software forms a dynamic, consistent digital foundation to deliver the apps that power business innovation. VMware streamlines the journey to digital business by unlocking value from todays technologies while enabling the integration of tomorrows.

In Global Order Management we are committed to delivering an unparalleled purchasing experience that enables VMwares customers to rapidly realize the value of our products and services while ensuring financial integrity. We accelerate operational innovation and build bridges across VMware and its partner community. We put our people first by creating a global employee experience that builds loyalty.

Your Responsibilities:

Manage one or more teams, including People Managers, with responsibility for all aspects of VMwares order management activity

Manage hiring, talent review and bonus and salary review processes

Drive focus and execution on operations, strategy, project activity and employee and organizational development via effective one-to-one discussions and structured staff meetings

Lead initiatives in Employee Experience in line with the EPIC2 values

Drive and deliver on goals and objectives including team and employee development, organizational scalability and operational excellence

In partnership with global team, participate in development, communication and implementation of projects and initiatives around process efficiency, revenue integrity and customer experience

Working with the Global Process Owner, define, implement and communicate global standards for all Order Management processes

Ensure all teams are aware of and aligned to compliance guidelines and internal policies and procedures including SOX,

evenue recognition and Trade Compliance

Build and manage relationships with internal and external partners, focusing on quality and customer satisfaction

Drive the successful execution of Distributor closes and Quarter-ends

Drive SLA maintenance, efficiency, quality and team productivity

Deliver on ad-hoc assignments as business requires

You Need:

10+ years software industry experience, including running an operational environment

Deep understanding of order management systems and policies, including upstream and downstream activity and revenue recognition knowledge

Proficiency in people management and leadership skills, including the ability to inspire a team with clear vision and purpose

Excellent communication, collaboration and interpersonal skills; ability to effectively engage with people at all levels of the organization

Organizational focus with the capacity to represent the team and collaborate with both customers and internal partners

Self-directed and practical approach to tackling problems, utilizing resources and cross-organizational collaboration

Experience working across global teams and solid understanding of cross-cultural aspects in a global work environment.

Solid interviewing and recruitment experience

Ability to work to tight deadlines when required; flexible to changing priorities a

evenue recognition and Trade Compliance

Build and manage relationships with internal and external partners, focusing on quality and customer satisfaction

Drive the successful execution of Distributor closes and Quarter-ends

Drive SLA maintenance, efficiency, quality and team productivity

Deliver on ad-hoc assignments as business requires

You Preferably Have:

Considerable experience in the Order Management domain

Experience/firm knowledge of SaaS business (Software as a Service)

Postgraduate education/qualifications

Oracle E-Business Systems experience

Lean Six Sigma practice

Business system analytics and project management experience

We are an Equal Opportunity employer and value diversity

VMware is committed to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.