Staff Technical Content Developer Job in Vmware

Job Description

This position is responsible for developing, delivering and maintaining technical courseware for VMware distributors, channel partners, customers, and internal employees. Courses will be delivered in traditional lecture/lab settings, and, at times, on-line.

Course Development Responsibilities:

• Develop and deliver technical courses for customers, partners, distributors, and internal employees based on the SME area.
• Working with course developers and marketing teams to determine curriculum needs
• Work with SMEs to develop and/or import the existing content in Xyleme.
• Spend time with Support teams to handle customer SRs and understand the support training needs
• Develop technical courses for Pre-GA readiness and Post-GA troubleshooting trainings
• Develop the custom courses using and extending existing training curriculum
• Working with subject matter experts to validate course design and content
• Updating and maintaining existing courseware and labs
• Working with fellow course developers and instructors to improve training materials
• Participate in post mortem meetings of courses delivered and provide feedback to improve courses and curriculum
• Develop expertise in VMware products and become an SME on a minimum of 2 products with primary focus being Network and Security technology.
• Conduct needs assessment with GTLs, BRIDGES, Engineering and EEs to arrive at a course plan
• Create Hands on Labs for all courses
• Create e-learning and have expertise on e-learning tools and methodologies
• Good understanding of instructional design principles and methodologies
• Update and maintain existing courseware and labs
• Conduct ongoing meetings with stakeholders and communicate project status
• Collect course feedback and conduct post mortem for every course that releases
• Partner with engineering to structure and design TOI content

Desirable Skills and Experience

• 4+ years experience in developing technical material, preferably at the vSphere and Network and Security domain.
• 6+ years experience in technical industry
• Knowledge of systems administration, networking, client/server applications and hardware configuration
• Knowledge of systems administration in Linux/UNIX and Microsoft Windows operating systems
• Good practical working ability with Linux and/or Windows utilities and applications
• Experience doing and/or teaching one or more of the following: Linux/UNIX System Administration, Server Hardware Maintenance, x86 Hardware Configuration, Windows 2000+ Server Systems Administration, Storage Area Networks, Linux/UNIX Kernel Configuration & Tuning, Windows Server and Network Configuration
• Strong experience in Virtualization technologies, such as VMware ESXi.
• Ability to Install, Configure, and troubleshoot VMware vSphere
• Understanding of Cloud Technologies would be an added advantage
• Familiarity with Public Cloud, Private Cloud and Hybrid Cloud computing concepts.
• Maintain deep technical and business knowledge of cloud computing and networking architectures
• Multiplatform Operating Systems Knowledge (Windows, Linux, UNIX) would be an added advantage
• Strong aptitude for learning new technologies and understanding how to utilize them in developing a customer facing courseware
• Self-starter, taking initiative and requiring minimal oversight
• Ability to follow standard engineering principles and practices
• Logical approach to problem solving.
• Experience in PowerPoint, Word, Camtasia etc
• Experience in developing eLearning preferred, but not mandatory

Certifications:

• VCP-DCV or VCP-CMA or similar required.
• VCAP Certification in DCV or CMA track preferred.
• VMware Certified Instructor (VCI) would also be preferred

Additional Requirements:

• Experience using instructional design models, including:
• Analyzing audience needs and tying them to business requirements
• Designing and developing student and instructor guides
• Creating tests and practical lab activities
• Practical knowledge of modern electronic education delivery channels (eLearning) and systems (learning management systems)
• Excellent written and oral communication skills