Call Center Executive Job in Vst Travel Solutions Pvt. Ltd.
Call Center Executive
Vst Travel Solutions Pvt. Ltd.
4+ weeks ago
- Cochin, Ernakulam, Kerala
- Not Disclosed
- Full-time
- Permanent
Job Summary
- Answer calls and respond to bid transaction enquiries
- Handle customer inquiries both telephonically and by email
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter new customer information into VST system
- Update existing customer information
- Identify and escalate priority issues
- Route calls to appropriate vendors and users
- Follow up customer calls where necessary
- Document all call information according to standard operating procedures
- Complete call logs
- Make call reports in VST call center software
Experience Required :
1 to 3 Year
Vacancy :
2 - 4 Hires
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