Service Engineer Job in Vst Travel Solutions Pvt. Ltd.

Service Engineer

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Job Summary

Provide on-site installation, validation and commissioning of instruments
Perform hands-on on-site troubleshooting, service and repairs
Provide technical support to external customers at their location
Provide on-site training to the customers
Interface with cross functional work teams such as software applications, customer support/services
Develop Service & technical documentation
Create and maintain service information in the company enterprise database
Timely and professionally handle the field service calls and issues arising from the field service visits
Timely complete and submit all required paperwork
Communicate with the customer to ensure satisfaction and implement any necessary corrective actions
Misc. other duties commensurate with the capabilities of a Field Service Engineer
Creates formal documentation including configuration documentation, test documentation, and support documentation