Senior Customer Support Executives Job in Way.com
Senior Customer Support Executives
- Thiruvananthapuram, Kerala
- 3,50,000 - 6,00,000 per month
- Full-time
Brief Description
Handle inbound/outbound customer calls and provide prompt resolution to customer queries, concerns, or complaints.
Demonstrate excellent communication skills and maintain a positive and empathetic attitude towards customers.
Identify and escalate priority issues to appropriate departments for further resolution.
Maintain accurate and up-to-date customer records and ensure proper documentation of interactions.
Meet monthly targets for customer satisfaction, call resolution, and productivity.
Keep up-to-date with product knowledge and services offered to provide accurate information to customers.
Preferred Skills
Minimum of 2 years of experience in a voice process role, preferably in a customer support or call center environment.
Excellent verbal and written communication skills in English.
Strong problem-solving and decision-making abilities.
Ability to work effectively in a fast-paced and dynamic environment.
Willingness to work in rotational night shifts.
Strong computer skills and ability to navigate through multiple systems simultaneously.
2 to 5 Years
10+ Hires
Customer Service Skills, Problem Solving Skill, Excellent Communication Skill
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