Key Account Manager Job in Webengage

Job Description About us: WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified and highly effective for consumer tech enterprises and SMBs. One of the hottest global SaaS companies, we ve been recognized by G2 as a Marketing Automation Leader in Asia 2021. The platform helps brands drive more revenue from their existing customers and anonymous users through highly contextual, hyper-personalized engagement campaigns across 10 communication channels. We are headquartered in Mumbai, India, and have offices in Delhi, Bangalore, S o Paulo, and Dubai. We work with thousands of brands worldwide, across industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, and Online Retail. Learn more about us at www.webengage.com About the role: Is your goal to build relationships based on trust which results in happy, passionate, loyal customers and colleagues? We are looking for people with the right mix of compassion, communication skills, and technical knowledge to get the job done. Essential Functions and Responsibilities: Develop and maintain strong relationships with existing clients, serving as their main point of contact and trusted advisor. Identify opportunities to increase revenue from existing customers through upselling and cross-selling WebEngage products and services. Ensure high levels of customer satisfaction and retention by understanding client goals, providing solutions, and addressing any issues or concerns. Develop an in-depth understanding of WebEngage's products and services to effectively communicate their value to clients. Analyze client data and usage patterns to identify opportunities for improvement and growth. Educate clients on best practices and new features to maximize the value they receive from WebEngage. Prepare regular reports and updates for clients on their account performance and the impact of WebEngage solutions. Work closely with the sales and product teams to align customer needs with product development and sales strategies. Ideal Candidate: Minimum 5 years of experience in the Adtech and Martech space. Having SaaS experience is a must. Bachelor's degree in a relevant field (Engineering, Marketing or Business). Proven track record of successfully managing and growing revenue from existing customers. Strong understanding of customer engagement, retention, and marketing automation. Excellent communication and interpersonal skills. Data-driven with the ability to analyze and interpret client data. Self-motivated and able to work independently. Life at WebEngage: We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings. A highly inclusive work culture that promotes a relaxed, creative and productive environment. Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic)