Key Account Manager - Client Servicing Job in White Rivers Media

Position: Key Account Manager Client Servicing

Location: Mumbai

Experience Required: 6 8 Years

Employment Type: Full-Time

About the Role:

We are seeking a seasoned Key Account Manager to lead client servicing efforts, foster strong client relationships, and drive revenue growth within our digital marketing ecosystem. You will act as a strategic partner to clients while ensuring seamless collaboration between internal teams to deliver high-impact results.

Requirements:

• 6 8 years of proven experience in client servicing/account management within a digital marketing agency.
• Strong knowledge of Social Media Marketing, SEO, SEM, Affiliate Marketing, and other digital channels.
• Proficient in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).
• Exceptional communication, presentation, and negotiation skills.
• Demonstrated ability in team management and stakeholder coordination.
• Highly organized with a process-driven mindset and strong project management skills.

Key Responsibilities:

• Lead and mentor the account management team to ensure client satisfaction, retention, and a smooth onboarding process.
• Manage and grow revenue across existing and new clients, meeting or exceeding annual targets.
• Serve as a key point of contact for high-profile clients, understanding their needs and delivering tailored strategies.
• Ensure timely and high-quality deliverables through internal process compliance.
• Build strong, consultative client relationships and anticipate evolving needs.
• Oversee client presentations, meetings, and reports, delivering strategic insights and showcasing campaign outcomes.
• Collaborate with cross-functional teams to conceptualize and execute data-driven digital marketing strategies.
• Identify upsell/cross-sell opportunities within accounts to maximize revenue potential.
• Stay updated on digital marketing trends and incorporate relevant strategies into client campaigns.
• Drive internal hiring and training to build a high-performing client servicing team.
• Conduct regular performance evaluations, ensure fair workload distribution, and foster team motivation.
• Ensure adherence to company-wide processes, standards, and timelines.