Customer Success Manager Job in Wingify

What you will do

• Manage the onboarding of new clients
• Be responsible for the management of a customer portfolio across the entire lifecycle
• Own the success of your portfolio customers on VWO
• Help build loyalty by creating an excellent relationship with the customers
• Working closely with the training teams, undertake operational and methodological training for your accounts
• Support clients in creating and implementing tests, building idea pipeline, and personalization campaigns while working closely with the VWO services team.
• Alongside the support teams, resolve any issues and problems faced by customers and manage complaints in order to maintain trust
• Serve as the link of communication between key customers and internal teams
• Analyze and identify new areas for optimization following data analysis
• Maximize your portfolio s expansion while minimizing churn and contraction

What we're looking for

• Minimum of 3 years working experience in Customer Success or related field
• Excellent verbal and written communication skills in English
• Analytical thinker who is able to translate complex data into actionable plans
• Basic knowledge of HTML, CSS, and JavaScript and how the SaaS works
• Knowledge of overall marketing tech, digital marketing is an added advantage
• Experience in working with e-commerce, travel, or media companies is a plus
• Strong soft skills: energetic, enthusiastic, self-motivated, open-minded
• Excellent interpersonal skills to strike a connect with diverse people across the globe

Wingify is a remote-first company with employees spread across India. We offer competitive compensation, health insurance for employees, and their dependents, and incredible learning opportunities within tight-knit teams.