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Asset And Configuration Coordinator - L2 Job in Wipro Limited

Asset And Configuration Coordinator - L2

Wipro Limited 2 weeks ago
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Job Summary Job Title: Asset and Configuration Coordinator - L2
Location: Mysore, India
Company: Wipro Limited

About Wipro:
Wipro Limited is a global leader in technology services and consulting, focused on delivering innovative solutions that address clients most complex digital transformation needs. With a workforce of over 230,000 across 65 countries, we enable clients to build sustainable, future-ready businesses.

Role Purpose:
The Asset and Configuration Coordinator manages and maintains the Configuration Management System (CMS) and the Configuration Management Database (CMDB). Acting as an assistant to the Configuration Management Process Manager, this role ensures the integrity and accuracy of configuration data and assets supporting IT services.

Key Responsibilities:
  • Maintain detailed records of Configuration Items (CIs) and their relationships within the IT infrastructure.
  • Ensure all CIs are correctly registered and documented.
  • Interface with support teams to optimize use and integrity of the CMDB and CMS.
  • Recommend and implement improvements to configuration management processes and tools.
  • Generate reports and analyses related to configuration data as requested.
  • Enforce Configuration Management process disciplines among CI owners.
  • Own the Service Asset and Configuration Management (SACM) process end-to-end.
  • Control and audit all changes to CIs and the CMS, ensuring accuracy and compliance.
  • Define and enforce naming conventions for CIs.
  • Oversee both software and hardware asset management, working closely with procurement.
  • Define and manage asset disposal policies in coordination with customers.
  • Collaborate with change and release teams to keep the CMS updated.
  • Conduct scheduled and ad hoc audits of CIs and manage discrepancy resolution.
  • Maintain physical and digital configuration libraries and safeguard CMDB integrity.

Additional Configuration Librarian Duties:
  • Supervise receipt, identification, storage, and withdrawal of CIs.
  • Support functional design and maintenance of the CMDB and libraries.
  • Maintain status information and archival records of configuration items.
  • Notify stakeholders of changes affecting their CIs.
  • Assist with audits and ensure proper documentation control.

Key Skills and Competencies:
  • Strong analytical and decision-making skills.
  • Excellent communication and presentation abilities.
  • Conflict resolution and stakeholder management skills.
  • Technical expertise in IT hardware and software setup, management, and troubleshooting.
  • Experience with Configuration Management tools, document control, source code management, and defect tracking systems.
  • Ability to create and maintain a CMDB repository.
  • Understanding of the software development lifecycle.
  • Experience working in multi-site, collaborative environments.
  • Proficiency with Software Configuration Management (SCM) tools and build automation software.

Mandatory Skills:
  • ITIL Asset and Configuration Management

Experience:
1 to 3 years

Why Join Wipro?
Join a forward-thinking organization that values reinvention and continuous learning. Wipro empowers you to take ownership of your career, engage in innovative projects, and thrive in an inclusive workplace. We welcome candidates from all backgrounds, including persons with disabilities.
Experience Required :

Minimum 1 Year

Vacancy :

2 - 4 Hires

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