System Engineer - L4 Job in Wipro Limited
System Engineer - L4
Location: Ahmedabad, India
Company: Wipro Limited
Company Overview
Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
Job Description
Key Responsibilities
- Excellent communication skills to handle irate customers and pacify them effectively.
- Technical knowledge in troubleshooting base operating system issues and eagerness to learn new technologies.
- Troubleshoot Windows, Outlook, Teams, Citrix, VDI, VPN, Security Apps, etc., over remote support.
- Answer incoming calls and respond to customer emails in a timely manner.
- Manage and resolve customer complaints efficiently.
- Identify and escalate issues to supervisors when needed.
- Provide product and service information to customers.
- Research required information using available resources and offer solutions to customers.
- Research, identify, and resolve customer complaints using applicable software.
- Route calls and tickets to appropriate resources and domains who can best support the user.
- Document all call information according to standard operating procedures.
- Recognize, document, and alert the management team of trends in customer calls.
- Create SOPs for new issues and resolutions provided.
- Complete call logs and reports.
About Wipro
Wipro is building a modern digital transformation business with bold ambitions. Join a team that values reinvention of yourself, your career, and your skills. Wipro is a place that empowers you to design your own career reinvention, evolve, and grow.
Applications from people with disabilities are explicitly welcome.
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