Techno Functional Consultant Job in Wipro Limited
Techno Functional Consultant
Wipro Limited
4+ weeks ago
- Cochin, Ernakulam, Kerala
- Not Disclosed
- Full-time
Job Summary
Role Purpose: The purpose of this role is to bridge the gap between business and technology, providing solutions that meet client needs by leveraging both technical and functional expertise. Key Responsibilities: 1. Bridging Technology and Business: Serve as a techno-functional expert, acting as the liaison between project and support teams. Ensure seamless communication and collaboration to deliver effective solutions. 2. New Business Implementation: Drive the end-to-end process for new business implementation projects, from requirement management to integration, configuration, and production deployment. Assess the feasibility of new change requirements and provide clients with optimal solutions and clear timelines. 3. Solution Support: Provide support for all new business implementations by building systems from the ground up. Offer techno-functional guidance throughout the architectural design, coding, testing, and implementation phases. 4. ERP System Implementation: Understand both functional and technical designs to ensure the successful deployment of ERP solutions. Customize, extend, modify, and integrate existing products using coding, testing, and production techniques. Implement business processes and translate them into ERP solutions. 5. Product Support and Maintenance: Provide ongoing product support and maintenance for ERP solutions, addressing technical problems and client queries. Develop and deploy automation tools to optimize processes and enhance efficiency. 6. Stakeholder Management and Collaboration: Act as the key point of contact between internal teams (lead consultants, project managers) and external clients. Provide advice, solutions, and updates to both clients and internal teams. 7. Skill Upgradation: Continuously upgrade skills by attending training sessions, seminars, and obtaining internal certifications. Contribute to knowledge sharing by writing papers, articles, and case studies for internal platforms. Skills and Competencies: Functional Competencies: Systems Thinking: Understanding of interdependencies and the ability to solve problems in complex environments (Competent). Leveraging Technology: Expertise in leveraging technology domains to provide optimal solutions (Master). ERP Knowledge: Deep understanding of functional and technical aspects of ERP systems, and the ability to tailor them to business needs (Master). Behavioral Competencies: Formulation & Prioritization: Ability to prioritize tasks and manage multiple complex solutions effectively. Innovation: A forward-thinking approach to creating efficient solutions. Managing Complexity: Adept at solving complex problems in technology and business processes. Client Centricity: Focused on meeting client needs and providing exceptional service. Execution Excellence: Strong ability to deliver high-quality results. Passion for Results: Strong drive to meet objectives and exceed client expectations. Performance Measures: 1. Contribution to Customer Projects: Quality of work, adherence to SLAs, ETA, number of tickets resolved, problem-solving efficiency, and customer satisfaction (CSAT). 2. Automation: Process optimization, reduction in process steps, and minimization of tickets raised by introducing automation solutions. 3. Skill Upgradation: The number of training sessions and certifications completed, as well as the number of papers or articles written per quarter.
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