Associate - Customer Service Job in Wns Global Services

Company Description

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the groups over 44,000+ Professionals serve across 60 delivery centers in 16 countries worldwide.

Our mission as an organization is guided by our CIRCLE of Values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.

Job Description

Role Summary
The role is responsible for delivering excellent customer service via mail / voice / chat mediums, with an objective to provide resolution to the customers according to the guidelines provided by the client. This profile will be based remotely (Work from Home).

Key Responsibilities
Responsible for outstanding customer service via over Phone, Emails, Chat mediums
Answers queries and provide resolutions in a respectful, helpful and responsive manner
Takes action to provide client / customer delight being within established service standards
Ability to present key points persuasively during verbal / non-verbal conversation, with an outcome of good customer reviews, repetition of the opportunity to service the customer
Adjusts approaches and responses to reflect the urgency of situations and changing circumstances
Is able to ethically upsell and cross sell a service / product to the customer
Adherence to shift schedule, team meetings and training requirements

Qualifications

Undergraduate with minimum six months international call center voice / data experience (Post Graduates, B.E./B.Tech with no Exp in BPO industry will not be eligible) /
Graduate Freshers

Additional Information

Skills Required
Excellent spoken / Verbal communication skills
Excellent customer service skills
Taking responsibility for customer satisfaction and loyalty
Demonstrated ability to multi-task to handle a large call volume efficiently, as well as mental alertness
Ability to respond quickly and effectively in a fast-paced environment
Disciplined and resourceful to meet business demands in a structured, virtual call center environment
Prior WFH experience will be an added advantage

Key Work From Home Requirements with BYOD
Infrastructure at home to place a desktop computer, comfortable sitting arrangement, quiet background (Low to No Noise)
Stable internet connection (Broadband with Medium to High speeds- min.25mbps) along with adequate power backup is desirable
Available to work a part-time schedule between 20-30 hours/week based on business needs in different shifts
Having own equipment with following system requirements:
Min. 6-8 GB RAM
Dual core processor
500 GB of hard drive space
USB port available for headset
Windows 8 or 10 OS