Help Desk Executive - Work From Home Job in Wolfrax

Help Desk Executive - Work from home - Only Fresher's - Training will be Provided

Kakinada, Andhra Pradesh, India.

Education : UG, Graduation - Any Specialization, Post Graduation Not Required

Note: ( B.Tech/BE are not accepted for this role) Working hour 9 Monday to Saturday.

Job Description :

Responsible for Service desk Delivery

Call logging / follow ups/ closures for various incidents related to various applications and OS.

Call escalation for the issues which are not of user end.

Support for various departments

Call logging / Assigning / Follow ups for Network, Server, Applications, CRM, Outlook related issues.

Daily MIS report/ Weekly Tracker.

Service desk mails handling/ Vendor coordination.

Provide First Level Support over Message Delivery System (Telephone, email)

Well verse with MS Office, Windows Operating System etc

Answer staff questions in person and via phone on all company supported applications.

Determine source of computer problems (hardware, software, user access, etc.).

Advise staff on appropriate action.

Serve as liaison between staff and the technology department to resolve issues.

Work one-on-one with staff on application projects.

Document resolutions for future reference.

Marketing/Social Media Marketing/Email Marketing.

PowerPoint, Banners/Other duties as assigned.

ADDITIONAL RESPONSIBILITIES :

1. Perform hardware and software installations.

2. Provide on-the-job training to new department staff members.

3. Provide computer orientation to new company staff.

KNOWLEDGE AND SKILL REQUIREMENTS :

Good command over written & verbal communication

Accept requests for assistance or problem reports from users

Obtain necessary information from users to adequately describe the request or problem report

Directly respond to the request or problem if within own areas of expertise

Complete information on problem reports that were solved personally and close report in problem tracking system

Direct the request or problem to the most appropriate support area (e.g., Networks, Telecom, Software, dialer etc)

Liaison with user to ensure that requests or problem reports have been satisfactorily handled Reports

Good basic working knowledge of Microsoft Windows, Office and any other common desktop tools

Knowledge of ITIL, Worked on some Helpdesk Ticketing System, Ability to work responsibly with or without direct supervision.