Senior Ai Solutions Engineer Job in Workato

Position: Senior AI Solutions Engineer

Location: Bangalore, India

Shift: 2:00 PM 11:00 PM IST (EMEA/US support hours)

About Workato

Workato is the market leader in enterprise orchestration, enabling 400,000+ global customers to streamline operations by connecting data, apps, and processes. Powered by AI, its platform drives agility through intelligent automation. Recognized by Forbes, Deloitte, and Business Insider, Workato offers a dynamic and collaborative culture that blends innovation with work-life balance.

Role Overview

As a Senior AI Solutions Engineer, you'll play a key role in building and deploying intelligent, agent-based systems and Retrieval-Augmented Generation (RAG) solutions using Workato s Agentic AI platform. This is a highly technical, hands-on role that blends AI/ML expertise, integration design, customer engagement, and scalable solution delivery.

Key Responsibilities

• AI Engineering & Solution Architecture
  • Design and deploy multi-agent AI workflows that are autonomous, adaptive, and goal-directed.
  • Develop robust RAG pipelines using LLMs and Workato connectors to generate grounded, real-time responses.
  • Implement intelligent memory, prompting, and behavior management strategies for AI agents.
• Technical Leadership
  • Act as the technical expert for AI-driven architectures using Workato s automation and orchestration platform.
  • Architect scalable AI-powered workflows integrating Workday, NetSuite, Salesforce, ServiceNow, etc.
  • Own performance monitoring, troubleshooting, and continuous optimization of AI systems.
• Customer Collaboration
  • Work directly with customers to design and deliver tailored Agentic AI and RAG solutions.
  • Communicate complex AI concepts clearly to business and technical stakeholders.
  • Champion exceptional customer service and solution success.
• Cross-Functional Collaboration
  • Support product managers with technical specifications and solution design.
  • Contribute to internal knowledge bases, best practices, and thought leadership.
  • Participate in product ideation, rapid prototyping, and iterative improvement.

Required Qualifications

• Technical Skills
  • BTech/BE in CS, AI/ML, or related field.
  • 8+ years in solution architecture and development; 3+ years on Workato platform required.
  • Solid foundation in AI agent systems, RAG, and large language models (LLMs).
  • Strong experience with APIs (REST, SOAP), JSON, and relational or NoSQL databases.
  • Programming experience: Java, Python, or Ruby (2 3 years).
  • Hands-on integration experience with middleware, iPaaS, BPM, or RPA platforms.
  • Familiarity with automation tools like Dell Boomi, MuleSoft, or TIBCO is a plus.
• Bonus Knowledge
  • Familiarity with OAuth, SSO, MFA, and cloud platforms (AWS/GCP/Azure).
  • Experience with enterprise SaaS apps (e.g., Salesforce, Workday, ServiceNow, NetSuite).
  • Exposure to event-driven architecture and microservices.
• Soft Skills & Mindset
  • Strong communication and storytelling skills.
  • Critical thinker with an entrepreneurial mindset.
  • Self-starter with the ability to work independently and across teams.
  • Passionate about solving complex technical problems and delivering value.