Operations Executive Job in Wsfx

Operations Executive

Experience: 0 - 3 Years

Location: Mumbai

About the Role

We are seeking a motivated and detail-oriented Operations Executive to join our team in Mumbai. As part of the operations team, you will play a key role in supporting the foreign exchange (Forex) and remittance processes, ensuring compliance with policies, and providing efficient service to clients. This is an excellent opportunity to gain hands-on experience in a dynamic financial services environment.

Key Responsibilities

• Forex & Remittance Operations:
  • Ensure adherence to all policies and compliance requirements related to Foreign Exchange (Forex) and remittance business operations. Handle activities related to Forex buying and selling, as well as remittance processing.
• Bank Reconciliations & Query Handling:
  • Manage bank reconciliations, address any queries related to Forex transactions, travel cards, and remittance services, and provide timely resolutions to customer inquiries.
• Branch Operations Support:
  • Support day-to-day branch operations, ensuring that processes are followed as directed by senior associates, Branch Manager, or Operations Manager.
• Transaction Entry & Timeliness:
  • Ensure timely entry of transactions into the ERP system and maintain turnaround times (TAT) in line with service expectations.
• Compliance & Audit:
  • Address compliance and audit queries efficiently, ensuring all records and transactions are fully compliant with internal policies and regulatory guidelines.
• Customer Support:
  • Provide high-quality support to clients, addressing their needs with a sense of urgency and ensuring smooth operational workflows.

Qualifications

Education & Experience

• Education: Bachelor s degree in Finance or a related field (any degree also considered).

Skills

• Basic understanding of the Forex market and remittance operations.
• Strong Microsoft Excel skills for data management and reporting.
• Strong attention to detail and ability to handle complex queries.
• Excellent communication skills, both written and verbal.
• Ability to handle client queries and concerns with professionalism and a sense of urgency.

Preferred Skills

• Experience dealing with exchange terminals is a plus.

Personal Attributes

• Strong sense of ethics, integrity, tact, and diplomacy.
• Proactive and collaborative mindset with good coordination skills.

What We Offer

• A dynamic work environment with opportunities for professional growth and skill development.
• Exposure to the Forex and remittance industry, providing valuable experience in financial operations.
• A collaborative and supportive team culture.